When emergency situations arise on weekdays between the hours of 9:00 a.m. and 4:30 p.m., please call your Child and Family Services caseworker. If your caseworker is not available, or you receive the caseworker’s voice mailbox, press 0 (zero) and you will be transferred to the receptionist. Request to speak with the caseworker’s supervisor and tell the receptionist that an emergency exists.
When emergency situations arise on weekdays after 4:30 p.m. and on weekends or holidays, please call 215-564-0790. The telephone will be answered by our answering service, who will forward a message to the on-call supervisor for resolution of the emergency situation.