MIS

Network Administrator

Pittsburgh Office

 

EDUCATION REQUIREMENTS

Bachelor’s degree (or equivalent industry certification) in computer science, information science or a related field required.

WORK EXPERIENCE

Five years of experience working in an MIS/IT department environment.  Experience in network systems maintenance/troubleshooting, website development/maintenance, hardware, peripheral and administration of an end-user help desk required.

 

SUPERVISORY REQUIREMENTS

None currently.  Position may supervise help desk or other MIS staff in the future.

 

JOB STATUS/OFFICE LOCATION

Full-Time, Permanent, Exempt –

-          Position located in Pittsburgh but requires occasional travel to Philadelphia office.

-          Position reports to the Director of MIS

 

 

QUALIFICATIONS 

Ability to operate and oversee daily functions of the organization’s network, hardware, software, website, phone systems, cell phones, alarm and other IT/communications systems for two-offices connected via WAN. Develop and effectively present end-user training curriculum.  General understanding of databases and working knowledge to assist others in their use. Experience and basic understanding of foster care system/social service organizations a plus. Good verbal and written communication skills, as well as interpersonal and organizational skills needed.

 

 

RESPONSIBILITIES:

-          Efficient operation of agency network. Troubleshoot network issues to final resolution to maintain 99.9% availability.

-          Maintain/manage/close MIS help desk tickets.

-          Work with MIS team to assist in developing, maintaining and updating MIS department policies and procedures and
            responsibilities/goals, including:  desktop consistency, effective operation and troubleshooting of all IT systems; daily network
            back-up; network security; coordinating and installation of new software and upgrades; preventative maintenance for
            workstation, peripheral, network and server equipment; installation, configuration and maintenance of desktops, networks,
            and related hardware and software.
-          Assess technology needs of the various departments and recommend/develop/implement technological solutions to
           address issues as appropriate.

-          Assist in managing multiple vendors for purchasing equipment, services and supplies.

-          Manage VPN/WAN, including Pittsburgh and Philadelphia office connectivity.

-          Manage contracts for software license compliance and various maintenance agreements.

-          Assist and/or manage MIS projects.

-          Identify staff/client training needs and develop/update and present on-going end-user trainings and reference materials to
           assist staff, clients and occasionally the community with various computer-related skill development.

-          Other duties and responsibilities as assigned by MIS Director.

 

 

SKILLS REQUIRED:

-          Knowledge of Windows client and server operating systems installation, configuration, security  and administration, including
           all aspects of Active Directory and creating and maintaining Group Policies and scripts.

-          Programming knowledge/experience of Cisco Routers/Switches.

-          Strong working knowledge of Microsoft Exchange, BlackBerry Enterprise Server/client support, MS-Office products, Internet
            Explorer, Mobile devices (Blackberry/iPhone/Android and related tablets).

-          Knowledge of Symantec Antivirus/Symantec Backup Exec/Symantec Ghost/Symantec Endpoint.

-          Understanding the fundamentals of printer installation, reset passwords, maintain Windows 7 desktops, and some database
            and other application support.

-          Excellent customer-service skills and ability to successfully interact with every level of management and staff.

-          Must be both able to effectively multi-task and can work both independently and as a team.

 

 

Helpful Additional Skills:

-          Basic knowledge of phone and voice mail systems

-          Knowledge of Sharepoint, Joomla, ArcMail Mail Defender U110.

-          Adobe Acrobat/Photoshop/Flash/Illustrator/GoLive/Dreamweaver CS4/CS5.

-          Apple OS Tiger, Leopard, and Snow Leopard.

-          SQL Server experience

-          Familiar with: Java/JScrip/Html/MySQL/PHP/Perl/CSS/JQuery/HTML5/Powershell.

-          Galaxy Security Systems.

-          Barracuda web/spam filter appliances.

-          Ubuntu Desktop/Server.

-          FOG Desktop imagining software.

 

 

ADDITIONAL REQUIREMENTS:

-          Must be available to participate in MIS on-call for after-hour emergency needs.

-          Current Act 33 and police clearances .

-          Ability to work flexible schedule and/or on weekends, as needed.

-          Extended sitting is possible, able to handle and lift computers, servers and monitors. 

-          The ability to deal with stress associated with fast-paced work environment.

 

A Second Chance, Inc. is an equal opportunity employer.